Please note that advent calendar refills are pre-orders. The elves expect to start shipping them on 25th September and will ensure that they are with you in plenty of time for 1st December.

This year's book, The Moonlight Guard will be with us on 5th October.

Please allow two to three weeks for all other advent orders.

Please allow between 8-9 weeks for letters and rosettes.

Yes! Polar Post sends its Christmas magic all over the world with a few exceptions. Unfortunately we are not able to ship to the EU at the moment which includes Ireland and Northern Ireland. For all shipping details please see our delivery page.

The closing date for International letter orders will be 27th September.

Not at all! We send all our letters out in a cardboard envelope so you can be as creative as you like with the address on your envelope. If you are struggling for inspiration we have our Magic Address Collection which takes the stress out of coming up with an address for you or take a little look at our inspiration page.

There will be two separate opportunities to buy our letters this year. The first launch will run from 13th September to 27th September. We will then close for a period of time before launching our second drop which will run from 25th October to 8th November. We will then be closed for letter orders.

We will only be able to take International orders during our first letter drop. The same applies for our more time sensitive letters such as the Invitation to Lapland.

The character count for addresses is 95, this includes spaces and punctuation.