Delivery & Contact Us


Lead Times

Our elves aim to fulfil your order within three weeks and will then ship your items. Please be aware that this can increase slightly during particularly busy periods. 


We ship all round the world. Due to Covid 19 and our long lead times we expect closing dates for International Orders to be mid-October. 

Delivery Rates 

All items are sent by Royal Mail - a tracking number will be provided in an email once your letter has been dispatched. We are unable to expedite any order unfortunately.

Contacting the Polar Post Office

Should you have any concerns or questions, Tiddlywinks the Elf is always there to help. You can email her on  


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